Important Questions To Ask a Transport Company

Whether you plan on moving across the country or taking an extended visit to your dream vacation, hiring a hauling company can aid you tremendously. However, you won’t know the company’s true intentions until you ask the right questions. Learn some important questions to ask a transport company.

Is the Company in Your Best Interest?

When a transportation company provides agreeable quotes, positive reviews, excellent services, and compassionate customer service capabilities, customers should feel their best interest is in mind. Observe whether the transportation company responds receptively to your needs and aim to choose a company that doesn’t solely perform to get the biggest buck.

What’s Their Main KPI?

KPI, also known as the Key Performance Indicator, covers all sides of the transportation program for a company. Whether shipping marine and boat vehicles or tiny homes, it’s crucial to understand which indicators are the most important to the company. The 3PL and freight team must be on the same page in this regard.

When the transportation company monitors their damage percentage and delivery times, they can better deliver transparent, accurate numbers that give customers peace of mind. Choosing a transparent and focused company allows customers to build trust between themselves and the team they work with.

What’s Their Damage Percentage?

As mentioned, the damage percentage is incredibly important to know as a customer. Thankfully, many transportation companies track their damage percentage as a KPI. They always focus on remaining up to date on KPI numbers, allowing for transparent, honest communication and reliability in their profession.

Additionally, how the transportation company handles damage overall is up to them. It’s essential that the transportation company handle any damage claims and report them appropriately, as they must take responsibility.

What Transportation Services Do They Offer?

One crucial question to ask a transportation company is what services they provide. While some companies say they offer transportation services, they may only provide automotive and motorcycle transportation services. For more specific transportation services, such as heavy-duty equipment, marine or boat vehicles, and miniature homes, you must find a company that offers what you need.

Additionally, you should ask what services they provide beyond picking up and dropping off your possessions. If they offer to haul or drive the vehicle itself and pickup and drop-off services, you’ll know your vehicles and property are in the right hands.

Coast to Coast Transportation guarantees optimal vehicle delivery and hauling services across the country. Our nationwide transport services cover heavy-duty equipment, RVs or trailers, tiny homes, marine and boat vehicles, horse transport carriers, and more. For more information, contact us today.